Cloud Contact Center CCaaS
Reinventing your customer and employee experience
Reinventing your customer and employee experience
A digital customer journey consists of more than just transactions. Every experience influences future decisions. With a cloud-based contact center, you always make experiences effortless, seamless, and context-driven, and memorable for customers as well as employees across all the touchpoints they serve. While you gain deeper insight into customer needs, your teams become more efficient and effective. We're a leader in contact center solutions and can deliver results the way you need them: in the cloud - public or private - or on your premises.
Connections
Engage with customers how and when they want it. Create your experience for today's "omnichannel customer" who expects your services to be instantly customized to meet their current customer needs.
Improve processes
Improve responsiveness and personalize interactions by synchronizing customer and employee experiences. Put customers and employees at the center of your business by aligning processes, resources, and functions.
Manage resources better
In our digital world, the human touch is more important than ever. Keep employees engaged and motivated with intuitive tools that help them retain customers.
Acting on the basis of intelligent insights
Always make decisions based on comprehensive business intelligence. Gain the deep customer and employee insights you need to improve customer and employee experiences across your organization.
The "omnichannel customer" wants to be connected using
the following options: Voice, Chat, Email, Text, Social Media
and Self-Service. CCT Solutions provides a seamless experience
across devices, touchpoints and modalities.
Automation
Empower employees and customers to optimize their own digital
experiences. From simple customer self-service options to employee
tools like proactive customer engagement, virtual assistants,
biometrics, and more - create the best experience every time.
Artificial intelligence
Even the best employee can't do everything at once. With a contact center powered by artificial intelligence, employees and customers can leverage the latest developments in artificial intelligence and machine learning to deliver exactly what the customer needs at that moment.
Analyses and reporting
Get the insights you need to support customers at every stage. Get real-time performance feedback to ensure your employees deliver a superior experience.
Workforce Engagement
The right tools turn employees into brand ambassadors. CCT Solutions comprehensively offers what employees need to support customers when they really need it. In this way, the expectations of the "all-round customer" are met.
