Meet us at Enterprise Connect
21-24 March in Orlando, FL
at our booth #1541
Automated interaction solutions with CCT ContactPro Omni & Conversational AI for an excellent customer experience, cut cost, increase revenue and manage customer satisfaction easily.
New technologies are emerging that will impact your enterprise’s communications and collaboration.
Keeping pace with all these changes while still meeting the responsibilities of implementing, integrating,
and managing is a daunting task. For more than 30 years, Enterprise Connect has been the place where the Enterprise IT community gathers for in-depth, objective, vendor-neutral expertise.
Meet us at IAUG - AVAYA ENGAGE 2021
December 12-15, 2021 | Orlando, FL
Avaya ENGAGE connects you to the products, solutions, people, and ideas that are advancing the communications technology industry.
Four days of insightful keynotes, practical learning labs, vendor presentations on the latest technology and products, and face-to-face discussions with the leading industry thought leaders.
PCC EMEA Autumn Conference
7 - 10th November, 2021
We look forward to seeing you live again in France.
The PCC EMEA and Avaya invite you to the Autumn 2021 Conference from 7th – 10th Nov, 2021 in Cannes, South of France.
Learn about our new solutions that can increase the revenue with your installed base and creates new green field opportunities for your business.
We are happy to be personally available for you and are at your disposal for any questions and information.
IAUG - Webcast
1st September 2021
The changes of customer behavior and technology during the past years provide a unique opportunity for contact centers to modernize their customer experience, agent workspace and security posture with solutions that easily integrate into existing systems. Please join this educational webinar covering market trends and capabilities of secure biometrics and omni-channel workflows.
In this session, we’ll discuss:
• Using biometrics (facial, voice, fingerprint) for secure voice and chat interactions.
• Improving bot containment with more secure transactions like PCI compliant payments.
• Enabling contextual screen pops for transfers from voice bots and chat bots to live agents.
• Logging customer journey and context in CRM applications to unlock advanced analytics.
• Utilizing biometrics internally to confirm the identity of at home and offshore agents.
• Increasing outbound live answer rates via pre call SMS and application notifications.
Duke Bond - Director of Sales, Americas, CCT Solutions
Brett Shockley - CEO, Journey ID
Uwe Kreuter - CEO, CCT Solutions
Alex Shockley - President, Journey ID
Julie Runda - Marketing Director, Journey ID
CCT ContactPro Omni V6 is now available see an update on whats new !
Webinar June 17th at 1PM U.S. central time
we are very excited to announce CCT ContactPro Omni V6 general availability. Please join us for a session to see our smart enhancements and intelligent handling capabilities, to rise customer satisfaction, cut cost and drive revenue growth.
Here are some of the new incredible feature highlights:
- Modern Browser based Web Client for all Channels with WebRTC
- Support for Avaya & Multivendor
- Voice Inbound and Outbound Campaign Management
- Integrated Callback with IVR and Web featuring
- Twilio and Avaya AAEP
- New Channel integration for SMS Inbound and Outbound
- Integration of WhatsApp Business Gateway support
- ChatBot enriched with Conversational AI Integration
- with Cognigy AI and Google Dialogflow
- Support for Avaya Aura 8.1.3 Support (DevConnect compliant) Avaya WebGateway Support, Avaya POM 4.0 Support
- Dashboard, Wallboard and Reporting with enhanced ContactPro Analytics Browser
Bots, Bots, Bots: Improve Customer Service with AI & Omni-Channel
Webinar May 21st at 1PM U.S. central time
Thank you very much for your interest in our recent webinar
Bots, Bots, Bots: Improve Customer Service with AI & Omni-Channel.
Please find a link to access our video library with this webinar recording