CCT Solutions Events 

October 24 - 27, 2022

Join us at ICMI Expo 2022 in Orlando. Be there this October as contact center industry professionals move forward together—as an industry collective—to tackle the challenges and opportunities for 2023 and beyond that will enable positive growth and change in our industry and beyond. Recharge, refocus and reinvent yourself and your organization at ICMI’s Contact Center Expo! 

With rapid change affecting contact centers more than ever, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI's Contact Center Expo will help you move your contact center forward. Expert and experienced, our keynote speakers will heighten you and your team’s awareness around the pillars of success: organizational excellence, unflappable leadership, and a healthy, productive culture. Our learning tracks are designed for you and your team to tackle the topics that matter most to you. Mix and match sessions amongst the tracks to create your own personalized expo experience!

Be in the company of and share ideas with like-minded contact center professionals, ranging from Supervisors, Managers to Directors, to VP and C-Level attendees, who want to share best practices, solve problems and learn from each other.

September 12 - 15, 2022

Meet us us at the PCC Americas Conference 2022. We are a proud Sponsor of the Event. Experience the ability to network with your peers from partners across US and Canada that bring their real-life Avaya and Customer experiences to the conference. Attending the conference provides you the opportunity to influence the development of new Avaya solutions, tools, processes and services through discussions with Avaya Subject matter experts. Avaya Executives will share the latest information and initiatives, corporate direction and goals.

Omni-Channel Experience with Conversational AI - Live Demonstration included

Please to our Webinar with a live demonstration of a Multi-Channel Customer Experience including Virtual Assistants (bots) and a streamlined journey to help a customer and an agent solve a complex problem.

Webinar Recording now available, see link below 

Many organizations are providing rudimentary Virtual Assistants (chat bots) to their web sites in the hope of a better and less costly Customer Experience.A stand-alone Assistant without the training required to make improvements and the added support of communicating with live agents ends up being a less than stellar experience. We will demonstrate a complete customer journey with Conversational AI technology, combined with CCT’s ContactPro Omni-Channel Desktop. Along the way, we will show how we’ve incorporated “best practices” for developing and training AI capabilities and what a true Multi-Channel Experience can do for your business. 

Please join us for this informative webinar. Don’t forget to ask questions and challenge some of the brightest minds in the contact center world.

Solutions and expertise for your success
CCT is leading the way in Multi-Experience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions.

What's new ? Multi-experience customer service solution with ContactPro Version 7

Optimize and expand your customer service and sales processes with the new capabilities provided by ContactPro v7.0. CCT Solutions expands the ContactPro portfolio with many valuable and useful additions, such as increased automation for your customer service processes and virtual assistants (bots) for enhanced customer and agent experiences. We cordially invite you to our webinar to present the latest added features and functionality.

ContactPro now integrates the most modern Cloud UC platforms with RingCentral Messaging/Video/Phone or Avaya Cloud Office solution
- Flexible and easy connection to modern voice cloud & carrier infrastructures
- Integrated IVR, ACD and reporting functions - Integration with Microsoft Teams
Automation - update - virtual assistants, bot integrations with Google CCAI (Dialogflow) & the Cognigy customer service automation platform
Integration of work processes with the Open Task Routing function
- Create and process any activity or task in our Open Task integration with the ContactPro Unified Desktop Web Client
ContactPro Compact Phone
- Use of a compact telephone (web or app) for employees in the UC office space
New digital channel modes with integrated use of telephony
New ContactPro Customer Management module
- Organization and Contact Management with integrated customer identification and Customer Journey
ContactPro & Microsoft Teams
- Intelligent connection and full use of Microsoft Teams environment with ContactPro
- Presentation of solutions in the area of telephony, IM and presence.
ContactPro Analytics / Reporting
- The NEW Analytics Report Designer
- Create and share your own reports how and where you want. Use "all" interactions & customer data in multiple formats and distribution mechanisms