April 24 + 25, 2024 - Las Vegas - Convention Center

Meet us us at Call & Contact Center Expo. We are a proud Sponsor of the Event.

CCT Solutions proudly present CCT MX-Cloud Multi-Experience Solution for the 2nd time at CC&C EXPO 

Join us at our Booth 8060, listen to our Key Note at the Event Theater. 

With the recent necessities of telecommunications, cloud tech, and customer engagement to restore customer loyalty and steady business, the Call & Contact Center Expo has launched in the US to fulfil the requirement to source and showcase the latest technological advancements and products within customer experience, call center innovations, blockchain tech and more!

The Call & Contact Center Expo is at the forefront of educating and showcasing organisations at the heart of the advancements in customer engagement and will offer invaluable opportunities to enhance your exposure and knowledge of the market through engaging keynote content, panel debates and masterclasses.

May 13-15, 2024 - Denver - Colorado Convention Center

Meet us us at the IAUG Avaya Engage. We are a proud Sponsor of the Event.

Avaya is leading the customer experience revolution. Join peers, partners, and guest speakers at Avaya ENGAGE 2024 to see how we’re helping organizations engage their customers and employees in ways that deliver the greatest value. Choose your journey for driving business momentum.

Join us in Denver, Colorado! Don´t miss the opportunity to reach thousands of customers at the worlds most exclusive gathering of Avaya users. CCT Solutions will present the Omni-Channel simplified solution "CCT ContactPro" for Avaya users. Looking forward to meet!

February 25-28, 2024 - Los Angeles - Convention Center

Meet us us at ViVe 2024. We are a proud Sponsor of the Event.

Where Digital Health Execs Go to DO BUSINESS - LOS ANGELES CONVENTION CENTER.

CCT Solutions proudly present CCT MX-Cloud Multi-Experience Solution for the first time at Vive 2024!

Join us at Booth V-944 

November 14, 2023

Meet us us at the IAUG WIRED Online 2023. We are a proud Sponsor of the Event.

Join us for IAUG WIRED, a dynamic virtual conference taking place on November 14, 2023, and hosted by the International Avaya User Group. We are excited to announce that CCT Solutions is proudly serving as a silver partner for this exceptional event.   IAUG WIRED promises an immersive experience with 3D virtual environments, engaging customer breakout sessions, insights into Avaya's 2023 roadmaps, and interactive partner exhibits right on the virtual show floor. The best part? You can enjoy all this excitement from the comfort of your own location.  At CCT Solutions, we have a team of experts ready to provide you with the latest updates on the CCT ContactPro Roadmap, focusing on Omni-Channel and Conversational AI - Automation. In addition, IAUG has gathered a lineup of Avaya ecosystem experts who will share their knowledge and insights. Keep an eye on our website as more of the conference agenda and activities are unveiled.

Why should you make IAUG WIRED a must-attend event?

• Stay informed with the latest CCT Solution and Avaya news during breakout sessions and live Q&A sessions.
• Explore options for maintaining your Aura on-premises system.
• Discover how to integrate Omni-Channel and AI into your Aura Platform.
• Enhance your CMS Reporting capabilities.
• If you're currently using CT Suite, learn about potential replacement options.
• The same goes for Elite Multichannel EMC and Avaya Interaction Center users.
• Explore opportunities for deeper CRM integration with your Contact Channels.

Connect with us and IAUG leaders through online chats, visit the CCT Solutions virtual booth to uncover new solutions, access educational materials and downloadable resources, and seize the chance to win fantastic prizes and much more! Don't miss out on this unique opportunity to connect, learn, and engage at IAUG WIRED. Mark your calendars for November 14, 2023.

We look forward to seeing you there 

October 16 - 19, 2023

Join us at ICMI Expo 2023 in Orlando. Be there this October as contact center industry professionals move forward together—as an industry collective—to tackle the challenges and opportunities for 2023 and beyond that will enable positive growth and change in our industry and beyond. Recharge, refocus and reinvent yourself and your organization at ICMI’s Contact Center Expo! 

With rapid change affecting contact centers more than ever, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI's Contact Center Expo will help you move your contact center forward. Expert and experienced, our keynote speakers will heighten you and your team’s awareness around the pillars of success: organizational excellence, unflappable leadership, and a healthy, productive culture. Our learning tracks are designed for you and your team to tackle the topics that matter most to you. Mix and match sessions amongst the tracks to create your own personalized expo experience!

Be in the company of and share ideas with like-minded contact center professionals, ranging from Supervisors, Managers to Directors, to VP and C-Level attendees, who want to share best practices, solve problems and learn from each other.

June 15, 2023 - Webinar

The Next Evolution on Contact Center Solutions

Please join us for an Update Webinar June 15th, 2023 at 1PM CT. We will cover the following topics to provide you with the latest information.

Agenda topics:

• CCT MX Cloud & CCT ContactPro
  • What are they ?
• Latest Omni-Channel Capabilities
• Automation for Customer Service
  • Virtual Assistant
  • Agent Assistant
  • LLM (large language models) – Featuring ChatGPT
• Contact Center Analytics
  • 360-Degree Customer Journey
• Roadmap 2023
• Q&A
  

Speakers:

Brandon Greene
Director Solution Engineering, CCT Solutions
Stefan Schneider
Director Product Management, CCT Solutions
Uwe Kreuter
CEO, CCT Solutions

Dont miss the opportunity to join our Webinar. 

June 18-21, 2023 - Orlando

Meet us us at the Avaya Engage IAUG Event. We are a proud Bronze Sponsor of the Event.

• Brandon Greene, CCT Solutions Director Solution Engineering will present at the Expo Theater on Tuesday 20th June at 12:45PM - 01:05 PM
• Hear the latest news about ContactPro Omni-Channel for Avaya during our session and in live Q&As
  Connect with a User community through online chats with Avaya experts and IAUG leaders
• Meet with CCT´s Experts and discover new at our booth #266
• Take away educational materials and downloadable resources
• Win fantastic prizes and much more! 
• CCT´s Exerts will be available at booth #266 in the Expo Hall during Expo hours

Dont miss the opportunity to connect with thousands of other Avaya Customers at the worlds most exclusive gathering for Avaya users

Dec 14, 2022 from 11:00 AM to 12:00 PM (CT) 

CCT Solutions Webcast: Omni-Channel Experience with Avaya Aura and ACO

Please join CCT for an informative Webcast where we will review the Omni-Channel Dilemma our clients are experiencing and a solution to help existing Avaya Contact Center customers move forward with their plans to improve their customer care capabilities in a cost effective and transformational process.  During the session you will learn a bit about our interesting and long history in working with contact centers, especially with Avaya.  We will review some recent and historical real-world successes we have with clients and provide a demonstration of our flagship solution called ContactPro.  To compete the presentation, we will run through some live use cases in the financial, hospitality and healthcare verticals that demonstrate end to end customer care processes.

November 2, 2022

Meet us us at the IAUG WIRED Online 2022. We are a proud Sponsor of the Event.

IAUG Wired is the community’s Award Winning annual virtual conference. We will deliver highly interactive, 3D virtual environments, breakout sessions, and interactive partner exhibits on the show floor. The best part about this event is that it is completely virtual, you can experience it all from anywhere!

• Hear the latest Avaya news and updates during breakout sessions and live Q&As
• Connect with your community through online chats with Avaya experts and IAUG leaders
• Meet our partners and discover new solutions by visiting exhibitors' virtual booths
• Take away educational materials and downloadable resources
• Win fantastic prizes and much more! 
• CCT Solutions will present in a main session and will be available at a virtual booth during the event

October 24 - 27, 2022

Join us at ICMI Expo 2022 in Orlando. Be there this October as contact center industry professionals move forward together—as an industry collective—to tackle the challenges and opportunities for 2023 and beyond that will enable positive growth and change in our industry and beyond. Recharge, refocus and reinvent yourself and your organization at ICMI’s Contact Center Expo! 

With rapid change affecting contact centers more than ever, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI's Contact Center Expo will help you move your contact center forward. Expert and experienced, our keynote speakers will heighten you and your team’s awareness around the pillars of success: organizational excellence, unflappable leadership, and a healthy, productive culture. Our learning tracks are designed for you and your team to tackle the topics that matter most to you. Mix and match sessions amongst the tracks to create your own personalized expo experience!

Be in the company of and share ideas with like-minded contact center professionals, ranging from Supervisors, Managers to Directors, to VP and C-Level attendees, who want to share best practices, solve problems and learn from each other.

September 12 - 15, 2022

Meet us us at the PCC Americas Conference 2022. We are a proud Sponsor of the Event. Experience the ability to network with your peers from partners across US and Canada that bring their real-life Avaya and Customer experiences to the conference. Attending the conference provides you the opportunity to influence the development of new Avaya solutions, tools, processes and services through discussions with Avaya Subject matter experts. Avaya Executives will share the latest information and initiatives, corporate direction and goals.

Omni-Channel Experience with Conversational AI - Live Demonstration included

Please to our Webinar with a live demonstration of a Multi-Channel Customer Experience including Virtual Assistants (bots) and a streamlined journey to help a customer and an agent solve a complex problem.

Webinar Recording now available, see link below 

Many organizations are providing rudimentary Virtual Assistants (chat bots) to their web sites in the hope of a better and less costly Customer Experience.A stand-alone Assistant without the training required to make improvements and the added support of communicating with live agents ends up being a less than stellar experience. We will demonstrate a complete customer journey with Conversational AI technology, combined with CCT’s ContactPro Omni-Channel Desktop. Along the way, we will show how we’ve incorporated “best practices” for developing and training AI capabilities and what a true Multi-Channel Experience can do for your business. 

Please join us for this informative webinar. Don’t forget to ask questions and challenge some of the brightest minds in the contact center world.

Solutions and expertise for your success
CCT is leading the way in Multi-Experience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions.

What's new ? Multi-experience customer service solution with ContactPro Version 7

Optimize and expand your customer service and sales processes with the new capabilities provided by ContactPro v7.0. CCT Solutions expands the ContactPro portfolio with many valuable and useful additions, such as increased automation for your customer service processes and virtual assistants (bots) for enhanced customer and agent experiences. We cordially invite you to our webinar to present the latest added features and functionality.

ContactPro now integrates the most modern Cloud UC platforms with RingCentral Messaging/Video/Phone or Avaya Cloud Office solution
- Flexible and easy connection to modern voice cloud & carrier infrastructures
- Integrated IVR, ACD and reporting functions - Integration with Microsoft Teams
Automation - update - virtual assistants, bot integrations with Google CCAI (Dialogflow) & the Cognigy customer service automation platform
Integration of work processes with the Open Task Routing function
- Create and process any activity or task in our Open Task integration with the ContactPro Unified Desktop Web Client
ContactPro Compact Phone
- Use of a compact telephone (web or app) for employees in the UC office space
New digital channel modes with integrated use of telephony
New ContactPro Customer Management module
- Organization and Contact Management with integrated customer identification and Customer Journey
ContactPro & Microsoft Teams
- Intelligent connection and full use of Microsoft Teams environment with ContactPro
- Presentation of solutions in the area of telephony, IM and presence.
ContactPro Analytics / Reporting
- The NEW Analytics Report Designer
- Create and share your own reports how and where you want. Use "all" interactions & customer data in multiple formats and distribution mechanisms